Return Policy & Agreement Terms

Last updated: September 15, 2024

Thank you for choosing Souleo School for learning and education on Traditional Chinese Medicine, medicine, cultural exploration, mystical arts, and more. We are committed to providing you with high-quality courses and educational material designed to enhance your learning experience.

Please read the following return policy carefully as it outlines important information regarding refunds and appeals.

1. General Policy

All sales of courses and educational materials on through Souleo School on the website are final. We do not offer refunds or credits for any courses once purchased. By completing your purchase, you agree that you have made a final sale and that any fees paid are non-refundable.

2. Exceptional Circumstances

We understand that exceptional circumstances may occur. If you believe that your situation warrants an exception to our no-refund policy, you may submit an appeal as outlined below:

Appeal Process:

Eligibility for Appeal: To be eligible for consideration, your appeal must be submitted within 14 days of the purchase date.

How to Appeal: Please submit a written appeal to linh@drlinhlove.com. Your appeal should include:

- Your full name and contact information.

- The course title and the date of purchase.

- A detailed explanation of the reason for your appeal.

- Any supporting documentation that might help your case.

Review Process: All appeals are reviewed on a case-by-case basis. The decision to grant a refund is at the sole discretion of Souleo School administration. We will communicate our decision within 30 days of receiving your appeal.

3. Course Access and Availability

Once purchased, you will have access to the course materials for the duration specified in the course description at the time of purchase. Course availability and access details are subject to change, but such changes will not affect your access rights without prior notification.

4. Changes to Return Policy

Souleo School and Dr. Linh Love reserves the right to alter this return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review the policy periodically to stay informed of any updates.

Contact Us

If you have any questions or concerns about our return policy, please contact us via the Contact Form. We are here to assist you with any issues or questions you may have regarding our courses and your purchases. Thank you!

Warmly,

Souleo School